| Helpful Information |
| All content on this website including photos are the property of Southern Merchandising Group. Use of any of these items without written authorization will be penalized to the full extent of the law. Shipping: All orders are shipped via UPS. UPS Express Shipping (i.e. Next Day Air, 2nd Day Air, 3-Day) is now available as well as UPS Ground Shipping to Alaska and Hawaii. Sorry, NO INTERNATIONAL ORDERS with the exception of Canada, this includes all FPO and APO addresses. We are now offering UPS Next Day Air and 2nd Day Air to Puerto Rico. All other shipping options including UPS Ground and Flat Rate Shipping is currently unavailable to this area. Canada Customers should choose the following shipping options: UPS Standard (5-6 Business Days Shipping) UPS WorldWide Expedited (4-5 Business Days Shipping) UPS WorldWide Saver (2-3 Days Shipping) All other shipping options are for US Contingent States Only. Canadian customers will have to pay taxes and duties on the invoice amount when the merchandise is received. We are now offering our Crystal Splendor Cake Stands & Designer Cake Stands duty free to Canadian Customers as they are all manufactured in the USA. Hawaii & Alaska now has the option for UPS Ground Shipping (5-6 Business Days). Flat Rate Shipping is currently unavailable for these locations. Delivery Time: At Southern Merchandising Group, we try very hard to ship all items out immediately. However, due to high ordering volumes during the summer months and en route shipping time to some states you should allow 1 to 2 weeks for delivery for our Flat Rate UPS Ground shipping. UPS Express Shipping is now available during checkout. For customers needing their merchandise to ship the same day, you will need to call Customer Service at (501) 654-8886. All orders with UPS Express Shipping will ship within the next 24 hours. *Please see our UPS Ground Shipping In-Transit Times Below UPS Ground Flat Rate Shipping Charges: *Unavailable to customers in Alaska, Hawaii, Canada, and all other US Territories outside the 48 Contingent States. Payment Terms: We accept Visa, Mastercard, Discover and PayPal. Sorry NO C.O.D. Orders. Due to an increase in fraudulent money orders, we are no longer able to accept US or International Money Orders. Damaged or Missing Merchandise: In the case of damaged merchandise please contact UPS immediately at 1-800-PICK-UPS. Please have available the UPS tracking number located on the UPS label on the box. All goods must be returned to UPS in the original box with all of the original packaging materials. Failure to do so may delay the shipment of replacement goods. All claims must be made with UPS within 3 business days of delivery. Southern Merchandising Group is not responsible for event dates. Please be aware of our shipping time and allow yourself enough time in the event damage occurs during shipment. All replacement merchandise will be shipped UPS Ground at no charge. However, customers needing express shipment (i.e. Next Day Air, 2nd Day Air, 3-Day Select) of replacement items will be responsible for the extra charges of that shipment. Refunds: 15 Day Satisfaction Guarantee from time of delivery or your money back less shipping. Contact our Customer Service at 1-800-797-2887 before returning merchandise for any reason. All returned goods will be accessed a 15% restocking fee. Sorry, no refunds on used goods or edible flowers. Orders: Phone orders accepted Monday thru Friday 9:00 A.M. to 5:00 P.M. CST. Internet orders accepted 24 hours. Customer Service: 1-800-797-2887 |
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| Wedding Cake Stands By Cake Deco Co. |
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